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GENERAL TERMS AND CONDITIONS OF SALE
The Leblanc-parfums website is published by OPTIMALE COSMETOLOGIE INNOVATION SAS, a simplified joint stock company with a capital of 10,000 euros, whose registered office is located at 1 rue Robert Deshayes - 27120 PACY-SUR-EURE, registered with the Registre du Commerce et des Sociétés de EVREUX under number 917 418 303 and owner of the registered trademark "Le Blanc".
The Seller is subject to VAT, its intra-community identification number is FR07917418303.Le Vendeur est assujetti à la TVA, son numéro d'identification intracommunautaire est le suivant FR07917418303.
The clauses below define the General Terms and Conditions of Sale on the LE BLANC website. These General Terms and Conditions of Sale (hereinafter "GTCS") detail the contractual rights and obligations of the Seller and its Customer in the context of a distance sale, by electronic means, of goods and products. They relate exclusively to the relationship between the Vendor and the Customer and express the entirety of the obligations of the parties, to the exclusion of any other document, prospectus, catalogue or photograph of the products, which are for information purposes only.
By validating his/her order, the Customer confirms that he/she accepts the General Terms and Conditions of Sale without reservation. In the event of any doubt as to any of the terms and conditions of sale, the practices in force in the sector of distance selling by companies whose registered office is in France and the Consumer Code shall apply.
The Seller reserves the right to modify the GTC from time to time. The modifications will be applicable as soon as they are put online on the Site but will only apply to those which were in force at the time of the order concerned.
Internet users visiting the Site and interested in the Products offered by the Vendor are invited to read these GTC carefully, print them out and/or save them if they so wish, before placing an order on the Site, so that they understand the terms that will apply when they place the order.
These GTC were last amended on 1st June 2023.
The French version of these GTS and all the contractual information mentioned on the Site are in French. The Customer acknowledges having read these GTC and accepts them in full, without reservation.
Here in after, the singular or plural will be referred to interchangeably :
• "Customer": the Internet user, an individual, purchasing Product(s) on the Site.
• "Internet User": a visitor to the Site who has not yet placed an order for Product(s) on the Site.
• "Consumer", as defined in the preliminary article of the French Consumer Code: "any natural person who acts for purposes that do not come under the scope of their commercial, industrial, craft or liberal activité".
• "Site": the LE BLANC site and all of its pages.
• "Products": all goods and products that can be purchased on the Site.
• "Seller": OPTIMALE COSMETOLOGIE INNOVATION, a simplified joint stock company with capital of 10,000 euros, whose registered office is located at 1 rue Robert Deshayes - 27120 PACY-SUR-EURE, registered with the EVREUX Trade and Companies Register under number 917 418 303, offering its Products on the Site.
The purpose of these GTC is to define the rights and obligations of the parties in the context of the online sale of Products/goods offered by the Seller to the Customer.
These GTC apply to purchases made outside France and the European Community.
The Products offered for sale in the catalogue published on the Site are each described in terms of their essential characteristics within the meaning of Article L. 111-1 of the French Consumer Code. The photographs illustrating the Products do not constitute a contractual document. The Products are described and presented as accurately as possible ; however, in the event of errors or omissions in the presentation, the Vendor may not be held liable.
The Products for sale on the Site are reserved solely for Consumer Customers (B-to-C sales), as defined above. Professional customers are therefore excluded.
The Products offered by the Site are intended to be sold while stocks last. The prices and taxes relating to the sale of Products are specified in the online shop catalogue.
The Seller reserves the right, at any time, to add new Products to the Site, to delete all or part of the Products sold or presented on the Site, to modify their presentation or to interrupt their sale, without being obliged to give prior notice to the Customer.
The Seller reserves the right to modify its prices at any time by publishing them online.
Only the current prices indicated to the Customer at the time of the order will apply, subject to the availability of the Products on that date.
Prices are indicated in euros (excluding tax and including all taxes) and do not include delivery charges, which are invoiced in addition. Delivery costs are indicated before the Customer confirms the order.
The prices take into account the taxes applicable on the day of the order and any change in the rate of these taxes will automatically be reflected in the price of the Products in the online shop catalogue. If one or more taxes or contributions, in particular environmental taxes, are created or modified, either upwards or downwards, this change may be passed on to the sale price of the Products.
The total amount of the order (including all taxes) and delivery costs, is indicated before final validation of the order form. Payment of the full price is made in full once the order has been validated.
In the event of a price promotion, the Seller undertakes to apply the promotional price to all orders placed during the period in which the promotion is advertised.
The Seller may exceptionally grant discount codes and/or vouchers to the Customer. Where this is the case, the Customer may only use them within the limits of the duration and conditions announced, and they may not be transferred to a third party or reimbursed by the Seller to the Customer.
Unless expressly provided otherwise, special offers leading to a reduction in price cannot be combined.
To place an order, the Customer has access to a catalogue containing the Products on sale on the Site and which allows the Customer to choose freely. After choosing the Product to be ordered, the Customer adds it to their shopping bag before validating their purchase by completing the online order form using an electronic form. By completing the electronic form, the Customer accepts the price and description of the validated Products.
By clicking where indicated, the Customer must accept these GTC in order for their order to be validated in accordance with the terms hereof.
The Customer undertakes to ensure that the information provided is complete, accurate and up-to-date. In particular, he/she must provide a valid e-mail address and delivery address and acknowledges by these GTC that any exchange with the Seller may take place using these addresses. The Customer must also choose the delivery method and validate the payment method.
The Seller reserves the right to block the Customer's order in the event of non-payment, incorrect address or any other problem with the Customer's account, until the problem is resolved.
This is an order with a payment requirement, which means that placing the order implies payment by the Customer.
1. Payment
The Customer makes the payment at the time of final validation of the order by bank card or Paypal). The Customer guarantees the Seller that he/she has the necessary authorisations to use this method of payment and acknowledges that the information given for this purpose is proof of his/her consent to the sale and to the payment of the sums due in respect of the order.
The Seller may implement a procedure for verifying orders and means of payment in order to reasonably guarantee against any fraudulent use of a means of payment, including by requesting identification data from the Customer. In the event of refusal to authorise payment by bank card by the accredited organisations or in the event of non-payment, the Seller reserves the right to suspend or cancel the order and its delivery. The Seller also reserves the right to refuse an order from a Customer who has not paid in full or in part for a previous order or with whom a payment dispute is in progress. Under no circumstances may the Customer hold the Seller liable in this respect.
2. Confirmation of order
As soon as the purchase and payment have been validated by the Customer, the Seller will send confirmation of receipt of the order form and a copy of the GTC (to be printed if desired) to the e-mail address specified by the Customer. The Seller is obliged to send an invoice to the Customer upon delivery. The Customer may request that the invoice be sent to an address other than the delivery address by sending a request to this effect to Customer Services (see contact details in article 12 of these GTC). The request must be submitted to the Seller prior to delivery.
If a Product is unavailable, the Seller will inform the Customer by e-mail as soon as possible in order to cancel the order for this Product and refund the corresponding price, the remainder of the order remaining firm and definitive. The Customer may always exercise his right of withdrawal within 14 days from the date on which the information concerning the unavailability of the Product was sent to him.
In view of the fact that the Products are sold solely to private individuals as end customers, the Seller undertakes to ensure that only a reasonable quantity of Products can be ordered and purchased by a single Customer on the Site. The Seller therefore reserves the right to refuse or cancel an order if the quantity of Products is not reasonable.
In accordance with the French Law no. 2000-230 of 13 March 2000, the on-line provision of the purchaser's bank card number and the final validation of the order shall constitute proof of the Customer's agreement, of the due date for the sums owed under the order form, and of the signature and express acceptance of all transactions carried out.
Communications, orders and payments made between the Customer and the Seller may be proven by means of computerised registers kept in the Seller's computer systems under reasonable security conditions. Order forms and invoices are archived on a reliable and durable medium considered, in particular, as a means of proof.
All the payment methods available to the Customer are listed on the Seller's website. These are payment by bank card and via the Paypal module.
The Customer guarantees the Seller that he/she has the necessary authorisations to use the method of payment chosen by him/her when placing the order.
Delivery is only made once payment has been confirmed by the Seller's bank.
The Products are delivered to the address indicated by the Customer on the online order form, and the Customer must ensure that this address is correct, as the delivery address cannot be changed prior to delivery. Any parcel returned to the Seller because of an incorrect or incomplete delivery address will be re-sent at the Customer's sole expense.
In the event of failure to collect the parcel within the allotted time (from a retailer, post office, etc.) or in the event of an error in the delivery address indicated by the Customer, the Seller reserves the right to invoice the Customer for the reshipment of the parcel in accordance with the rates in force.
Products are delivered no later than 30 days after the order has been validated.
Deliveries are made by an independent carrier to the address given by the Customer when the order was placed and to which the carrier has easy access.
The Customer therefore acknowledges that it is the carrier's responsibility to make the delivery and has no recourse against the Seller in the event of failure to deliver the goods transported.
1. Late delivery and withdrawal
In the event of late delivery, the Seller will inform the Customer, who may cancel the contract/order 7 days after the maximum delivery time has been exceeded and request a refund within 14 days of this cancellation.
A full refund of the Product and delivery costs, or re-shipment costs where applicable, will then be made within a reasonable period of time.
This cancellation of the contract must be made in writing by e-mail to Customer Services (see article 12).
Any cancellation which is not made in accordance with the rules set out above and within the time limit set shall not be taken into account and shall release the Seller from any liability to the Customer.
2. Checking the order
If, at the time of delivery, the original packaging is damaged, torn or open, the Customer must check the condition of the Products. If they have been damaged, the Customer must refuse the package and note a reservation on the delivery note. The Customer must indicate on the delivery note, and in handwritten form, any anomaly concerning the delivery.
The Products are considered to have been checked once the Customer, or a person authorised by the Customer, has signed the delivery note. If necessary, the Customer must inform the Seller of any reservations by contacting customer service. Any reservations that are not made in accordance with the rules set out above and within the time limits set shall not be taken into account and shall release the Seller from any liability to the Customer.
If there is no defect in the Product, the absence of a reservation does not deprive the Customer of the right to cancel. However, the Customer is hereby informed that this right of withdrawal shall not apply if the Product has been damaged by or has not been returned in accordance with these GTC.
3. Delivery errors
In the event of an error in delivery and/or non-conformity of the Products in relation to the information on the order form, the Customer shall make a complaint to the Seller on the day of delivery or, at the latest, on the first working day following delivery. The complaint may be made by e-mail to the customer service department with a brief description of the problem and photos of the product.
Any claim not made in accordance with the rules set out above and within the time limits set shall not be taken into account and shall release the Seller from any liability to the Customer.
When a Product is missing, the Seller will deliver the said Product as soon as possible, with no additional carriage costs to be borne by the Customer.
Any non-compliant order may be reimbursed or exchanged by the Seller subject to the Customer's compliance with the return times and conditions.
4. Returning an order
The Product to be exchanged or refunded must be returned to the Seller as a whole and in its original packaging and contain all the accessories supplied with the Product, so that it can be reproposed for sale as a new product.
The Product to be exchanged or reimbursed will be returned by registered Colissimo to the company OPTIMALE COSMETOLOGIE INNOVATION - 1 Rue Robert Deshayes, 27120 Pacy-sur-Eure. The said return parcel must imperatively be accompanied by the return form printable on the Site and duly completed.
ATTENTION: the return period is 14 days from receipt of your parcel. After this period, the return will be refused.
Any Product that has been used, damaged or is no longer suitable for resale will not be refunded or exchanged.
5. Refund policy
In the event of a refund of Products and/or shipping costs, the Seller will carry out the refund using the same means of payment used by the Customer for the initial transaction, unless otherwise instructed by the Customer.
The Customer is expressly informed that the refund will only be made once the Seller has received the returned Products in perfect condition for resale as defined above.
The Seller guarantees that the Products conform to the contract. The Customer may make a claim under the legal guarantee of conformity, in accordance with the provisions of articles L. 211-4 of the Consumer Code, or under the guarantee of hidden defects of articles 1641 et seq. of the french Civil Code.
1. Warranty of conformity
The Customer benefits from a guarantee against all manufacturing defects at the time of purchase or delivery of a Product. In this respect, the Customer has a period of 2 years from the date of delivery of the Product in which to invoke the legal guarantee of conformity. In this case, the Customer may choose either to bring the Product into conformity by repair or replacement or, failing this, to reduce the price or rescind the contract, under the conditions set out in article L. 217-8 et seq. of the French Consumer Code.
In accordance with article L. 217-12 of the Consumer Code, the Seller may not proceed according to the choice made by the Customer if compliance is impossible or involves disproportionate costs.
The Customer is exempt from having to prove the existence of a lack of conformity of the Product during the 24 months following delivery of the Product.
The guarantee of conformity is applicable on presentation of the purchase invoice for the Product.
Defects or deterioration caused by natural wear and tear or non-conforming use, or by modifications not provided for or specified by the Seller and/or the manufacturer are excluded from the warranty.
Under no circumstances shall the warranty apply when the damage is linked to a cause external to the Product (accident, shock, etc.) or due to the Customer's actions, such as failure to comply with the Product's usage standards.
2. Hidden defects guarantee
If the Customer invokes the guarantee against hidden defects provided for in articles 1641 et seq. of the Civil Code, he may choose between cancellation of the sale or a reduction in the price, in accordance with article 1644 of the Civil Code.
As specified for the guarantee of conformity, defects or deterioration caused by natural wear and tear or by non-conforming use, or by modifications not provided for or specified by the Seller and/or the manufacturer are excluded from the guarantee.
Under no circumstances shall the warranty apply when the damage is linked to a cause external to the Product (accident, shock, etc.) or caused by the Customer, such as failure to comply with the Product's usage standards.
3. Commercial guarantee
The Customer does not benefit from any commercial guarantee.
4. Cover under guarantees
All requests for guarantees must be made by email to OPTIMALE COSMETOLOGIE INNOVATION at the following address: contact@leblanc-parfums.com.
The Customer must clearly express his wish to activate the guarantee and specify the order number.
The Product must be sent to the following address, accompanied by the return form printable on the Site and duly completed:
- OPTIMALE COSMETOLOGIE INNOVATION - 1 Rue Robert Deshayes, 27120 Pacy-sur-Eure.
The parcel must be accompanied by a copy of the invoice and an explanatory letter specifying the problem justifying the invocation of the guarantee.
In the event that the Product is found to have a latent defect or a lack of conformity and the guarantee is invoked, the return costs incurred by the Customer for the guarantee claim and the costs of re-shipment shall be borne by the Seller.
On the other hand, in cases where the warranty is not recognised, the Product is reshipped at the Customer's expense.
If a Product ordered is unavailable, the Customer will be informed by e-mail.
The Customer will then have the option of cancelling the order for this Product and will thus have the choice between reimbursing the sums paid or replacing the Product.
The cancellation of the order for this Product and any refund will then be made as soon as possible, with the remainder of the order remaining firm and definitive.
For any questions relating to the tracking of an order, the Customer should call the telephone number provided for this purpose:
- 02.27.34.48.52 Monday to Friday, 09:00 to 12:00 and 14:00 to 17:00 (except public holidays).
Customers may also contact customer services by e-mail at the following address : contact@leblanc-parfums.com
In accordance with article L.221-18 of the French Consumer Code, and if the right of withdrawal is applicable, the Consumer Customer may exercise his/her right of withdrawal and return of the Product within fourteen (14) working days from the date of receipt of the Product in his/her order.
If this is the case, the Customer must return any Product that does not suit him/her and request an exchange or reimbursement without penalty, with the exception of the return costs which remain at his/her expense, within fourteen days of receipt by OPTIMALE COSMETOLOGIE of the request for reimbursement.
In case of exchange, delivery costs may be charged to the Customer.
The Seller shall reimburse the Customer for all sums paid, including delivery costs, within 14 days of recovery of the goods or transmission of proof of dispatch of the goods.
The Product must be returned in perfect condition. Where applicable, it must be accompanied by all its accessories. The return or exchange of the Product will only be accepted for Products as a whole, intact and in their original condition, in particular with complete, undamaged packaging and in saleable condition.
The Consumer Customer may find below a non-mandatory standard retraction form for an order placed on the Site.
Any retraction or return not carried out in accordance with the rules defined above and within the time limits set shall not be taken into account and shall release the Seller from any liability towards the Customer. If the above obligations are not fulfilled, the Customer will lose his right of withdrawal and the Product will be returned to him at his expense. It is recommended that the Customer return the Product using a solution that allows the package to be tracked. Otherwise, if the returned parcel does not reach the Seller, it will not be possible to launch an enquiry with the postal services in order to ask them to locate it.
The refund will be made using the same method of payment as that chosen by the Customer for the initial transaction, unless the Customer expressly agrees to the Seller using another method of payment, and insofar as the refund does not incur any costs for the Customer. The Seller also reserves the right to defer the refund until receipt of the Product or until the Customer has demonstrated that he has dispatched the Product, if such demonstration has not previously taken place. In the event of depreciation of the Products resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Product(s), the Customer may be held liable.
Customers may exercise their right of withdrawal as follows:
By e-mail to the Customer Service address: contact@leblanc-parfums.com
In accordance with Article L. 121-21-8 of the French Consumer Code, the Customer may not exercise his right of withdrawal for Products concerning the following services/goods:
- Goods made to the Customer's specifications or clearly personalised for the Customer;
- Goods likely to deteriorate or expire rapidly;
- Goods that have been opened and cannot be returned for reasons of hygiene or health protection.
For any question relating to the tracking of an order, a complaint or any other matter, the Customer may contact Customer Services at the following address and telephone number :
- Monday to Friday, 9am to 12pm and 2pm to 5pm by telephone on 02.27.34.48.52.
- By e-mail: contact@leblanc-parfums.com.
- Or by post addressed to OPTIMALE COSMETOLOGIE 1 rue Robert Deshayes - 27120 PACY-SUR-EURE.
The Site's customer service can be reached at the following address for returns of parcels :
1 rue Robert Deshayes
27120 PACY-SUR-EURE
Regardless of the date of transfer of ownership of the Products, the transfer of the risks of loss and deterioration relating thereto shall only take place at the time when the Customer takes physical possession of the Products, which therefore travel at the Seller's risk, except when the Customer uses a carrier chosen by the Customer, independent of the Seller, in which case the transfer of risks shall take place at the time when the Products ordered by the Seller are handed over to the carrier chosen by the Customer.
Most of the elements, photos and brands present on the Site are the property of the company OPTIMALE COSMETOLOGIE INNOVATION. T
he LE BLANC trademark has been registered by its owner and enjoys the corresponding legal protection. Therefore any person proceeding to their representation, reproduction, imbrication, etc. incurs sanctions.
Any reproduction, representation or adaptation of the logos, textual, pictographic or video content included on the www.leblanc-parfums.com Site, without this list being exhaustive, is strictly prohibited and is tantamount to counterfeiting.
The parties will be exonerated from their obligations in the event that a circumstance constituting a case of force majeure as defined by article 1218 of the French Civil Code prevents their performance. The obligations of the parties will be suspended. The party invoking such a circumstance must notify the other party immediately, as soon as it occurs or disappears.
The following are considered to be cases of force majeure: all irresistible and unforeseeable events or circumstances that are unavoidable and that cannot be prevented by the latter, despite all reasonable efforts, defined as such by French case law and in particular, the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, and the stoppage of telecommunications networks. If the case of force majeure lasts for more than three months, these GTC may be terminated by the injured party. Si une ou plusieurs stipulations des présentes conditions générales de vente venaient à être déclarées nulles par application de la loi, d'un règlement ou d'une décision définitive d'une juridiction française, les autres stipulations garderont toute leur force et leur portée.
In the event of a dispute or claim, the Customer shall first contact the Seller to obtain an amicable solution or have recourse to a consumer mediator.
Consumer mediation
In accordance with article L.612-1 of the French Consumer Code, it should be noted that "any consumer has the right to have recourse free of charge to a consumer mediator with a view to the amicable resolution of a dispute between him and a professional. To this end, the professional guarantees the consumer effective recourse to a consumer mediation system". In this respect, the Seller offers its consumer customers the possibility of mediation by a consumer mediator, whose contact details are as follows:
SAS MEDIATION SOLUTION
To refer a matter to the mediator, the consumer must submit his or her request :
- By post to the following address SAS MEDIATION SOLUTION, 222 chemin de la bergerie - 01800 SAINT JEAN DE NIOST - FRANCE
- By e-mail to: contact@sasmediationsolution-conso.fr.
- By completing the online form entitled "Contact the mediator" on the https://www.sasmediationsolution-conso.fr website.
Whatever the means of referral used, the request must contain :
- The applicant's postal, telephone and electronic contact details
- The name, address and Sas Médiation Solution registration number of the professional concerned
- A brief statement of the facts; in particular, the Customer must tell the mediator what he or she expects from this mediation and why.
- A copy of the prior complaint
- all documents required to investigate the request (order form, invoice, proof of payment, etc.).
It should be noted that mediation is not compulsory, but is offered solely as a means of resolving disputes without recourse to the courts.
SAS MEDIATION SOLUTION has been designated by registered membership under number 50980/VM/2305 as a consumer mediation body.
In accordance with articles L541-10 to L541-10-17 of the French Environment Code, the Seller is registered with the eco-organisation and is up to date with its contributions.
The Seller's unique identification number is as follows: FR295182_01KVML.
These GTC are governed by French law. Any dispute relating to the use of the service will be subject to the exclusive jurisdiction of the French courts.
In the event of a dispute or claim, the Customer shall first contact the Seller to obtain an amicable solution. In the absence of an amicable agreement, the Customer, if contracting as a consumer, may bring proceedings before the court of his choice.
Last update : 27/05/2023
In accordance with article L221-5 of the French Consumer Code, the consumer customer can find below a standard withdrawal form, in compliance with article R221-1 of the French Consumer Code, for an order placed on the Site, it being specified that the form is not compulsory.
Cancellation form
(Please complete and return this form only if you wish to withdraw from the contract).
For the attention of OPTIMALE COSMETOLOGIE INNOVATION, located at 1 rue Robert Deshayes - 27120 PACY-SUR-EURE,
I hereby notify you of my withdrawal from the contract for the sale of the following item(s):
Ordered on ( )/received on ( ) :
Customer's name:
Customer address:
Customer's signature :
Date :